Nejc Berzelak, Vasja Vehovar and Tina Horvat
Faculty of Social Sciences, University of Ljubljana, Ljubljana, Slovenia
for preparation and implementation of web surveys have become an
increasingly important component in survey research. However, feature-rich
software requires relatively high amount of learning and usually involve
complex procedures to generate survey questions, while easy-to-use
applications usually offer too few features to satisfy the needs of
We evaluate web
survey tools from the perspective of a scientific user. For this purpose,
a variety of usability and benchmarking procedures is employed on most
widespread software tools, including OneClickSurvey solution, developed
ad University of Ljubljana (http://1ka.si).
This includes the evaluation of a) required features for various
research purposes (like simple and complex questionnaires, experimental
designs and mixed-mode research), b) availability and accessibility of
these features in selected tools, c) easiness and intuitiveness of their
utilization and d) estimated time needed for mastering the software to a
required degree. Two standardized surveys have been implemented for this
purpose in all selected software tools.
The paper provides
(1) an insight into the state-of-the-art in the field, (2) guidance for
selection of the software for different needs and discusses some
possible directions of the future development and (3) comparison of
results arising from different strategies for evaluation and testing.